WATER
All passengers receive an eco-friendly, reusable water bottle in their cabin upon arrival. The Expedition Team will brief you on the location of filling stations on the ship.
ON BOARD ACCOUNTS
To make things as stress-free as possible, items you purchase from the Polar Boutique, lounge or bar (including drinks) are charged to your ship account. Cabin charges can also include laundry, postage, communication charges and adventure options booked onboard (space permitting). Payments of shipboard accounts are made towards the end of the expedition, at the reception area.
The US dollar is the standard currency onboard. You can use cash, Visa, MasterCard or American Express credit cards to pay your shipboard account. Personal checks are not accepted.
Note: If you are sharing a cabin and would like separate accounts, you must advise reception.
GRATUITIES
We understand this is a very personal subject and whatever amount you give is at your own discretion. As a guideline, we suggest for your convenience the amount of US$15 to US$20 per traveler per day. At the end of the voyage you will have the option to charge a gratuity amount to your onboard account, or to place cash in an envelope. Gratuities are shared amongst our hotel and expedition team members.
ANNOUNCEMENTS
Announcements in English over the ship’s public address system will alert you to wildlife sightings, itinerary changes, and landing instructions for going ashore. Announcements can be heard in cabins and all public spaces.
On some voyages, where non-English-speaking groups travel with us, announcements will be repeated in other languages. Out of courtesy to other travelers, we ask that you remain quiet during all announcements – even those made in languages that are not your own.
BRIDGE VISITS
During your voyage you may be given access to the Bridge, where you can observe how the Captain and officers sail and navigate the ship. However, the Captain and Bridge officers do restrict access during arrivals and departures from port and during times of complicated navigation. As the Bridge is an important working area on the ship, we ask that you keep noise to a minimum to avoid distracting the officers from conducting their jobs efficiently. Understandably, Bridge etiquette includes a ‘no eating, drinking or smoking’ policy.
ENVIRONMENTAL POLICY
Help us take care of our environment! To keep our land and waters clean, kindly use all trash receptacles on board. Never throw anything over the side of the ship. Due to the complicated process of desalinating sea water for use on board, guests are asked to practice water conservation at all times.
BATTERY DISPOSAL
Please do not throw old batteries in your cabin garbage. Kindly bring them to reception for proper disposal.
LOST & FOUND
If you find any misplaced items, please bring them to reception or give them to a member of the Expedition Team. If you lose anything yourself, advise our staff so that they can assist you.
